Remote support
Need help directly in your computer? Then I connect to your screen and look at the problem myself, instead of guessing from a description over the phone.
You do not need to install anything permanently. The button below downloads TeamViewer QuickSupport, a small program that only runs for as long as we need it.
Start remote support
Download the program and follow the four steps below. Give me a call first if you can, so I know you are on your way in.
What to do
- Click the button above. A TeamViewer page opens in a new tab and the download starts on its own. This page stays open, so you can follow the steps as you go. The file usually lands in your Downloads folder, and your browser shows it at the bottom of the window or in the top right corner.
- Run the program once the download has finished. Double-click the file. Nothing gets installed, it simply starts.
- Accept the licence agreement (EULA). It appears the first time the program starts.
- Read me your Session ID. Once QuickSupport has fully started, a Session ID is shown in the window. Call or email it to me and I will connect.
You can see everything I do on the screen the whole time, and you can end the session whenever you like by closing the QuickSupport window.
Stuck on one of the steps?
Call and we will do it together. There is nothing strange about it going wrong, that is often why you are calling in the first place.